General Ionics provided the best service and installation that I could have asked for in a service company. The sales process clearly explained what the system could and could not do and how the water softener system would be installed in our home. Due to a less than ideal, plumbing situation, General Ionics found a great solution for our installation and it works perfectly for our needs. The General Ionics team did a great job fully explaining the system and how to operate it in the future. Actually, you need to do very little other than add salt. The company followed up with us a couple weeks after our installation and I expressed a few questions regarding salt consumption. They immediately sent out a technician and ensure the system was operating correctly. This is what you expect from a top-notch company! We love the new water, in the home, and expect everything to last so much longer. We give General Ionics an A+ rating.